Frequently Asked Questions 常见问题

You can schedule an appointment in three ways: (1) Call us at (845) 800-5118, (2) Use our online booking form, or (3) Visit our clinic in person at 14 Jason Place, Suite 201, Middletown, NY 10940.

您可以通过三种方式预约：(1) 致电 (845) 800-5118，(2) 使用在线预约表，(3) 亲自到诊所预约。

We are open Tuesday through Friday, 8:00 AM to 6:00 PM. We are closed Saturday, Sunday, and Monday. For urgent matters outside business hours, please call our office line for after-hours guidance.

我们的营业时间为周二至周五，上午8:00至下午6:00。周六、周日和周一休息。非营业时间的紧急情况，请致电我们的办公电话获取指导。

We are located at 14 Jason Place, Suite 201, Middletown, NY 10940. We are just 5 minutes from I-84, with free parking available on-site. Our clinic is easily accessible from Goshen, Monroe, Chester, Warwick, New Windsor, and Newburgh.

我们位于纽约州Middletown, 14 Jason Place, Suite 201, 邮编10940。距I-84高速公路仅5分钟，提供免费停车位。从Goshen、Monroe、Chester、Warwick、New Windsor和Newburgh均可方便到达。

Yes, we offer free parking on-site. Our building is easily accessible and ADA-compliant with designated handicapped parking spaces near the entrance.

是的，我们提供免费现场停车。大楼方便到达，符合ADA无障碍要求，入口附近设有指定残障人士停车位。

We ask that you give us at least 24 hours notice if you need to cancel or reschedule your appointment. This helps us serve other patients who may be waiting for an appointment. Repeated no-shows may result in a scheduling fee.

如果需要取消或改期预约，请至少提前24小时通知我们。这有助于我们为其他等待预约的患者服务。多次无故爽约可能会产生预约费用。

Yes, we offer same-day appointments for urgent medical needs, subject to availability. Call us at (845) 800-5118 as early as possible in the morning for the best availability. Telehealth appointments may also be available same-day.

是的，我们根据名额情况为紧急医疗需求提供当日预约。请尽早在早上致电 (845) 800-5118 以获得最佳名额。远程医疗预约也可能当日可用。

We accept 12+ major insurance plans including Medicare, Medicaid, Aetna, Cigna, UnitedHealthcare, MVP Health Care, Empire BCBS, Fidelis Care, Humana, HealthFirst, 1199 SEIU, and MagnaCare. Visit our Insurance page for the full list.

我们接受12种以上主流保险，包括Medicare、Medicaid、Aetna、Cigna、UnitedHealthcare、MVP Health Care、Empire BCBS、Fidelis Care、Humana、HealthFirst、1199 SEIU和MagnaCare。请访问我们的保险页面了解完整列表。

Yes. For patients without insurance, our initial visit fee is $125. We offer a sliding-scale fee program based on income and payment plans for larger procedures. We accept cash, credit cards, and debit cards.

是的。无保险患者初诊费为$125。我们根据收入提供滑动收费项目，大型手术可分期付款。接受现金、信用卡和借记卡。

When you schedule an appointment, provide your insurance card information. Our billing team will verify your benefits before your visit and notify you of any copay, deductible, or out-of-pocket costs. You can also call us with your insurance details and we'll check coverage for you.

预约时请提供保险卡信息。我们的财务团队会在就诊前核实您的福利，并通知您任何共付额、免赔额或自付费用。您也可以致电告知保险信息，我们将为您确认覆盖范围。

If you have insurance, you may receive a bill for any copay, coinsurance, or deductible amounts not covered. We submit claims directly to your insurance company. If you have questions about a bill, please contact our billing department at (845) 800-5118.

如果您有保险，可能会收到保险未覆盖的共付额、共同保险或免赔额账单。我们直接向保险公司提交理赔。如对账单有疑问，请致电 (845) 800-5118 联系财务部门。

TMS (Transcranial Magnetic Stimulation) is an FDA-approved, non-invasive treatment for major depressive disorder, especially for patients who haven't responded to medication. It uses magnetic pulses to stimulate nerve cells in the brain region involved in mood regulation. Sessions last 30-40 minutes, and a typical course involves 36 sessions over 6-9 weeks. No anesthesia is needed, and you can drive yourself to and from treatment.

TMS（经颅磁刺激）是FDA批准的非侵入性重度抑郁症治疗方法，特别适合药物治疗无效的患者。它使用磁脉冲刺激与情绪调节相关的大脑区域神经细胞。每次治疗30-40分钟，典型疗程为6-9周共36次。无需麻醉，可自行驾车往返。

Many insurance plans now cover TMS therapy for treatment-resistant depression, including Medicare and most major commercial carriers. TMS requires prior authorization, and our team handles the entire approval process for you, typically completed within 1-2 weeks.

许多保险计划现在覆盖难治性抑郁症的TMS治疗，包括Medicare和大多数主流商业保险。TMS需要预先授权，我们的团队为您办理整个审批流程，通常1-2周内完成。

Some insurance plans cover acupuncture for certain conditions such as chronic low back pain. Medicare covers acupuncture for chronic lower back pain (up to 12 sessions in 90 days). We recommend calling your insurance provider or our office to verify coverage for your specific plan.

一些保险计划覆盖特定疾病的针灸治疗，如慢性腰痛。Medicare覆盖慢性腰痛针灸治疗（90天内最多12次）。建议致电保险公司或我们的办公室核实您具体计划的覆盖范围。

IV therapy is very safe when administered by trained medical professionals. Our clinic uses pharmaceutical-grade nutrients and follows strict sterile protocols. Common mild side effects may include slight discomfort at the injection site, mild warmth, or a metallic taste. Serious side effects are extremely rare. All patients undergo a health screening before treatment.

由训练有素的医疗专业人员操作时，IV营养输液非常安全。我们使用医药级营养素并遵循严格的无菌操作规程。轻微副作用可能包括注射部位轻微不适、温热感或金属味。严重副作用极为罕见。所有患者治疗前均需进行健康筛查。

Yes, we offer HIPAA-compliant video telehealth appointments for many services including primary care follow-ups, mental health consultations, medication management, and psychiatric evaluations. You can schedule a telehealth visit the same way as an in-person appointment. A stable internet connection and a device with a camera are required.

是的，我们提供符合HIPAA要求的视频远程医疗预约，适用于许多服务包括家庭医生复诊、心理健康咨询、药物管理和精神科评估。预约远程医疗与面诊方式相同。需要稳定的网络连接和带摄像头的设备。

Our medical weight loss program includes GLP-1 medications (such as Ozempic, Wegovy, and Mounjaro), metabolic testing, personalized nutrition planning, and lifestyle modification guidance. Each plan is customized based on your health history, body composition, and goals. Our physicians monitor your progress and adjust treatment as needed.

我们的医学减重项目包括GLP-1药物（如Ozempic、Wegovy、Mounjaro）、代谢检测、个性化营养规划和生活方式指导。每个方案根据您的健康史、体成分和目标量身定制。医生会监测进展并根据需要调整治疗方案。

Please bring: (1) Government-issued photo ID (passport preferred), (2) Complete vaccination records, (3) Any previous medical records related to your immigration application, (4) Form I-693 (we can also provide this), (5) Payment (immigration physicals are not covered by insurance). If you don't have vaccination records, we can provide necessary vaccinations at an additional cost.

请携带：(1) 政府签发的带照片身份证件（建议护照），(2) 完整的疫苗接种记录，(3) 与移民申请相关的既往医疗记录，(4) I-693表格（我们也可以提供），(5) 付款方式（移民体检不在保险覆盖范围内）。如果没有疫苗记录，我们可以提供必要的疫苗接种，需额外收费。

The examination itself can be completed in a single visit (approximately 1-2 hours). The sealed I-693 report is typically ready within 3-5 business days, depending on lab results and vaccination requirements. If additional vaccinations or lab tests are needed, the timeline may be slightly longer.

体检本身可在一次就诊中完成（约1-2小时）。密封的I-693报告通常在3-5个工作日内准备好，具体取决于化验结果和疫苗要求。如需额外疫苗或化验，时间可能稍长。

Yes, our physicians performing immigration physicals are USCIS-designated Civil Surgeons authorized to complete the I-693 form. The sealed report is accepted by USCIS for your green card application.

是的，执行移民体检的医生是USCIS指定的Civil Surgeon，有权完成I-693表格。密封报告被USCIS接受用于绿卡申请。

A DOT (Department of Transportation) physical is a medical examination required by the FMCSA for commercial motor vehicle drivers. If you hold or are applying for a CDL (Commercial Driver's License), you need a DOT physical. Our clinic has an FMCSA-certified Medical Examiner who can perform the exam and issue a Medical Examiner's Certificate.

DOT（交通部）体检是FMCSA要求商业机动车驾驶员进行的医学检查。如果您持有或正在申请CDL（商业驾照），则需要DOT体检。我们的诊所有FMCSA认证的医学审查官可以进行检查并签发医学审查证书。

Please arrive 15-20 minutes early to complete new patient paperwork. Your first visit includes a comprehensive health history review, physical examination, and discussion of your health concerns and goals. The physician will create a personalized care plan. The entire visit typically takes 45-60 minutes.

请提前15-20分钟到达以填写新患者登记表。首次就诊包括全面的健康史回顾、体格检查以及讨论您的健康问题和目标。医生将制定个性化治疗计划。整个就诊通常需要45-60分钟。

Please bring: (1) Insurance card (front and back), (2) Photo ID (driver's license or passport), (3) List of current medications and dosages, (4) Previous medical records or test results if available, (5) Referral letter if required by your insurance plan, (6) Copay payment.

请携带：(1) 保险卡（正反面），(2) 带照片身份证件（驾照或护照），(3) 目前用药清单及剂量，(4) 既往病历或检查结果（如有），(5) 转诊信（如保险要求），(6) 共付额。

Yes, we are proud to offer fully bilingual services in English and Chinese (Mandarin and Cantonese). From scheduling your appointment to meeting with your doctor, our staff can communicate in your preferred language to ensure you understand your diagnosis, treatment options, and care instructions.

是的，我们自豪地提供中英文双语服务（普通话和粤语）。从预约到就诊，我们的工作人员可以用您喜欢的语言沟通，确保您理解诊断、治疗方案和护理说明。

Yes, we are always welcoming new patients! We accept patients of all ages, from newborns to seniors. Call (845) 800-5118 or use our online booking form to schedule your first appointment. We look forward to being your healthcare partner.

是的，我们随时欢迎新患者！我们接受所有年龄段的患者，从新生儿到老年人。请致电 (845) 800-5118 或使用在线预约表安排首次就诊。我们期待成为您的健康伙伴。